What should happen after a user reports incorrect lender criteria?
A correction report can be useful evidence, but it should not instantly overwrite sourced criteria. What review states and notifications are needed?
10 replies
The report should identify the field, current value, proposed correction, reason, and source URL or document when available.
Moderators should compare the report with existing provenance and contact the lender when evidence conflicts.
The claimed page admin should receive the report and be able to confirm, correct, or explain product-specific differences.
Should the public page change while the report is pending?
Keep the sourced value but show that a correction is under review when the report is credible and material.
Do not display the reporter’s email or merchant details. The public record only needs the review status.
The reporter should receive a receipt and final resolution without gaining authority to edit the profile.
Every resolution needs reviewer, evidence, timestamp, and a reason for accepting or rejecting the change.
If the lender confirms the old value is still correct, record that confirmation and close the report transparently.
Treat reports as evidence, protect the source record, notify the right parties, and publish only reviewed corrections.